1 Lessons • 3 Minutes
Customer Service – Observe The Difference In Every Customer
Every customer is unique; the key is to not treat every customer the same This...
1 Lessons • 2 Minutes
Customer Service – The Invisible Customer
This video starts with an example of how a customer, when ignored by a store’s...
8 Lessons • 26 Minutes
Customer Service Gone Viral
Customers used to only tell a few friends about their experiences, but now reviews are...
1 Lessons • 1 Minutes
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the...
4 Lessons • 9 Minutes
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced...
10 Lessons • 19 Minutes
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...
4 Lessons • 9 Minutes
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better...
3 Lessons • 11 Minutes
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is...
7 Lessons • 37 Minutes
Dealing With Allergens In Food Processing And Handling Environments
Food allergens present serious risks for consumers and managing them correctly is essential in any...
12 Lessons • 19 Minutes
Delegation Made Simple
Many managers and supervisors hesitate to delegate because they fear losing control, overwhelming employees, or...
4 Lessons • 26 Minutes
EEO Made Simple
EEO stands for Equal Employment Opportunity and refers to the practice of following all federal...
6 Lessons • 10 Minutes