Terms of Use

These Terms of Use (“Terms”) govern access to and use of Mastery.com and all related services, including the software-as-a-service training platform, provided by Mastery Training Services / Mastery Technologies, Inc. (“Mastery,” “we,” “us,” or “our”). These Terms consolidate Mastery's previously separate website Terms of Use and SaaS Agreement into a single document and apply by default to all use of Mastery.com. If you or your organization have a separately signed enterprise agreement, order form, or service agreement with Mastery, that agreement will control over these Terms for any matter it specifically addresses, as described in Section 19 (General Provisions); these Terms continue to apply to all other matters. By accessing or using the platform — including purchasing a Single Play, subscribing to an Enterprise Account, or otherwise using the services — you (“User,” “Client,” or “you”) agree to be bound by these Terms. If you do not agree, you may not access or use the platform.

1. Eligibility & Account Access

  • Users must be at least 18 years old, or have parental/guardian consent, or be authorized by an organization that has agreed to these Terms on their behalf.
  • Account credentials are personal and may not be shared, sold, or transferred.
  • Organizations are responsible for managing access, permissions, and appropriate use by their users, and for ensuring their users comply with these Terms.

2. Service Description

Mastery provides access to digital training content and related services via Mastery.com, including:

  • Single Plays: access to complete individual course titles for 60 days per purchase.
  • Enterprise Subscriptions: annual access to a curated library of training content for authorized users under a corporate license.
  • Training Bundles: thematic or role-based collections of courses available for purchase or subscription.
  • Certificates of Completion: accessible for the life of the account, unless otherwise specified.
  • Custom Onboarding & Support Services: available to enterprise clients as outlined in their service package.

Mastery reserves the right to update, modify, or remove content at its discretion.

3. License Grant

  • Mastery grants a non-exclusive, non-transferable license to access and use the services for the term specified:
  • Single Plays: 60-day access to complete training for one individual.
  • Enterprise Accounts: one-year license for authorized users under the organization’s account. Use is limited to training, compliance, and professional development purposes as outlined in these Terms.

4. Payment & Fees

  • Single Plays: payment due at time of purchase.
  • Enterprise Services: payment terms as outlined in the client’s service agreement or invoice. All fees are non-refundable unless otherwise stated.
  • Authorized Users & Overages: For Enterprise Accounts, access to the services is limited to the number of authorized learners (“Licensed Users”) purchased by the Client and specified in the applicable quote or service agreement. The Client is responsible for ensuring that use of the services does not exceed the licensed number of users. If the Client exceeds the licensed user limit or otherwise uses the services beyond the scope of the agreed license, Mastery may invoice the Client for the additional usage (“True-Up Fees”) at Mastery’s then-current enterprise pricing. True-Up Fees are non-refundable and due in accordance with the Client’s standard payment terms.
  • Refunds: All fees are non-refundable unless otherwise stated in Mastery’s Refund Policy or a separate written agreement.
  • Late Payments: Mastery reserves the right to suspend or terminate access for accounts with overdue balances.

5. Content Availability

  • Mastery may update, replace, or remove content at its discretion and without notice.
  • Some features or titles may be restricted based on licensing agreements, jurisdiction, or account type.

6. Website Information and Educational Content

  • Information provided on this website, including course descriptions and references to laws, regulations, standards, or compliance topics, is provided for general informational and educational purposes only and does not constitute legal, regulatory, safety, human resources, or other professional advice. Completion of any course does not guarantee compliance with applicable requirements.
  • Organizations and individuals are solely responsible for determining the training, policies, procedures, and other measures appropriate for their specific workplace and legal obligations. Applicable requirements may include written programs, hands-on training, competency evaluations, site-specific procedures, or other measures beyond online instruction.
  • While Mastery makes reasonable efforts to maintain accurate and current information, all information and materials are provided “as is” and “as available,” without warranties or guarantees of any kind, whether express, implied, or statutory, including as to accuracy, completeness, timeliness, performance, merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law. Use of this website and reliance on any information or materials is at your own risk.

7. Permitted Use & Acceptable Use

  • Services are intended for professional development, compliance training, and internal education.
  • Users and Clients agree not to: use the service for unlawful purposes; copy, distribute, modify, publicly display, sell, or reverse-engineer any content or platform features except as expressly permitted in writing by Mastery; share login credentials outside of authorized users; use automated scraping, unauthorized integrations, or bots; train AI models; or upload or transmit harmful code, malware, or unauthorized data.

8. User Conduct

  • Users must not upload or transmit any content that is unlawful, defamatory, obscene, or that infringes on the intellectual property or other rights of any third party.
  • Harassment, abuse, or misuse of the platform may result in account suspension or termination, at Mastery’s sole discretion.

9. Privacy & Data Security

  • Mastery collects and uses data in accordance with its Privacy Policy, which is incorporated into these Terms by reference.
  • Mastery employs commercially reasonable measures to protect user data. However, Mastery is not liable for any breach beyond its customary duties.
  • Mastery may retain user data for compliance and operational purposes, subject to applicable law.
  • Enterprise clients may request custom data handling protocols subject to a separate written agreement.

10. Intellectual Property & Feedback

  • All course content remains the property of the original producer or licensor. Mastery retains rights to its platform, branding, and proprietary features. Users and Clients may not reproduce, distribute, or modify content without written permission.
  • Any feedback provided by users or clients may be used by Mastery to improve its services without obligation or compensation.

11. Third-Party Services

  • Some content or features may link to or integrate with third-party providers. Mastery does not endorse and is not responsible for the terms, privacy practices, or content of any third-party site or service. Use of third-party services is at your own risk and subject to that provider’s own terms.

12. Support

  • Customer support is available Monday through Friday, 8:30 AM – 5:00 PM Eastern Time. Enterprise clients may receive extended support hours or dedicated account management as specified in their service package.

13. Disclaimer of Warranties

  • To the fullest extent permitted by law, Mastery and any suppliers of content materials make no warranties or representations of any kind, whether express, implied, or statutory, relating to the platform and its content, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
  • Mastery does not warrant that the platform will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

14. Limitation of Liability

  • To the fullest extent permitted by law, in no event will Mastery, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to your access to or use of (or inability to access or use) the platform, even if Mastery has been advised of the possibility of such damages.
  • For Single Play and general website use, Mastery’s total cumulative liability arising out of or relating to these Terms or the platform will not exceed the greater of (a) the amount you paid to Mastery for the services giving rise to the claim in the twelve (12) months preceding the event giving rise to liability, or (b) one hundred U.S. dollars (US $100).
  • For Enterprise Accounts, Mastery’s liability for verified service downtime is limited to a pro-rata credit of the monthly charge attributable to the affected period, in lieu of any other remedy, unless otherwise specified in a separate service agreement.
  • Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the above limitations may not apply to you. In such cases, Mastery’s liability will be limited to the fullest extent permitted by applicable law.

15. Indemnification

  • You agree to defend, indemnify, and hold harmless Mastery and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) your access to or use of the platform; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of a third party; or (d) any content you submit, post, or transmit through the platform.
  • Mastery reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Mastery’s defense of such claim.

16. Termination

  • Mastery reserves the right to suspend or terminate access for violation of these Terms or non-payment, at its sole discretion and without prior notice.
  • Users may cancel their individual account at any time via account settings or by contacting support. Clients with Enterprise Accounts may terminate with written notice thirty (30) days prior to renewal, subject to the terms of their service agreement.
  • Upon termination, access to the services and related data will cease, except as required by law.
  • Sections that by their nature should survive termination — including but not limited to Sections 6, 10, 13, 14, 15, 18, and 19 — will survive any termination or expiration of these Terms.

17. Force Majeure

  • Mastery will not be liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, labor disputes, internet or utility outages, or government actions.

18. Governing Law & Dispute Resolution

  • These Terms and any dispute arising out of or relating to them or the platform will be governed by the laws of the State of Michigan, without regard to its conflict-of-laws principles, as Mastery’s principal place of business is located at 41214 Bridge St, Novi, MI 48375.
  • The parties will first attempt in good faith to resolve any dispute informally by contacting Mastery’s support team. If a dispute is not resolved within thirty (30) days, either party may pursue the dispute through the courts or other forum specified in a separate written agreement between the parties, if any; absent such an agreement, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Michigan.
  • Each party is responsible for its own attorneys’ fees and costs unless otherwise awarded by a court of competent jurisdiction.

19. General Provisions

  • Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  • Entire Agreement: These Terms, together with the Privacy Policy, Refund Policy, and any applicable order form or enterprise service agreement, constitute the entire agreement between you and Mastery regarding the platform, and supersede any prior agreements or understandings, whether written or oral, including any previously separate Terms of Use or SaaS Agreement — except for a separately signed enterprise agreement, order form, or service agreement described in the Order of Precedence provision below, which remains in full force according to its own terms.
  • Order of Precedence: These Terms apply by default to all use of Mastery.com. If you or your organization are also a party to a separately signed enterprise agreement, order form, or other written service agreement with Mastery, that agreement will control over these Terms solely to the extent of any direct conflict, and only with respect to the matters it expressly addresses (such as negotiated pricing, custom service levels, or a negotiated liability cap). These Terms continue to apply to all matters not addressed in such agreement, and to general use of the Mastery.com website.
  • No Waiver: Mastery’s failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
  • Assignment: You may not assign or transfer these Terms without Mastery’s prior written consent. Mastery may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
  • No Third-Party Beneficiaries: These Terms do not confer any rights or remedies on any third party.
  • Amendments: Mastery may update these Terms at any time. Material changes will be indicated by updating the “Last Updated” date below, and, where appropriate, through additional notice (such as a platform banner or email). Continued use of the platform after changes take effect constitutes acceptance of the revised Terms. Notwithstanding the foregoing, any change to pricing, license term, or scope under a specific Enterprise Account service agreement must be made in writing and signed by both parties.

20. AI Chatbot Use

Mastery provides access to an AI-powered chatbot to assist users with general questions and platform navigation. By using this feature, users acknowledge and agree that:

  • The chatbot generates responses automatically and may not always be accurate, complete, or applicable to a user’s specific circumstances.
  • Information provided by the chatbot does not constitute legal, safety, HR, compliance, or other professional advice.
  • Users are responsible for independently verifying any information obtained through the chatbot before relying on it.
  • Mastery is not liable for any decisions, actions, or outcomes resulting from reliance on chatbot responses, subject to the Limitation of Liability section above.
  • Use of the chatbot is entirely at the user’s own discretion and risk.

21. Acceptance

Use of Mastery.com, including purchase of a Single Play or subscription to an Enterprise Account, constitutes acceptance of these Terms. Both parties warrant they are authorized to enter into this agreement.

22. Contact

Questions about these Terms may be directed to Mastery Training Services’ support team through the contact channels listed on Mastery.com, or by mail at:

Mastery Training Services

41214 Bridge St, Novi, MI 48375

Last Updated: 7/17/2026