Customer Service – It’s Not My Problem
Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred....
Customer Service – Observe The Difference In Every Customer
Every customer is unique; the key is to not treat every customer the same This video shows reps...
Customer Service – The Invisible Customer
This video starts with an example of how a customer, when ignored by a store’s staff posts an...
Customer Service Gone Viral
Customers used to only tell a few friends about their experiences, but now reviews are posted all over...
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the C.A.R.P. method in...
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service....
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer service de-escalation techniques...
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This...
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to...
Dealing With Allergens In Food Processing And Handling Environments
Food allergens present serious risks for consumers and managing them correctly is essential in any food processing or...
Delegation Made Simple
Many managers and supervisors hesitate to delegate because they fear losing control, overwhelming employees, or risking mistakes. This...
EEO Made Simple
EEO stands for Equal Employment Opportunity and refers to the practice of following all federal and state laws...