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Customer Service Gone Viral
Customers used to only tell a few friends about their experiences, but now reviews are posted all over...
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the C.A.R.P. method in...
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service....
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer service de-escalation techniques...
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This...
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to...
Dealing With Allergens In Food Processing And Handling Environments
Food allergens present serious risks for consumers and managing them correctly is essential in any food processing or...
Fix The Customer First
47% of customers say they’ll stop buying from a company if they have a subpar experience. The same...
Operations Management: Role Of The Customer And Supplier
The relationship between customers and businesses is symbiotic. Businesses need customers to survive, and customers need businesses to...
Retail Face To Face Sales
To many customers, the salesperson is the face of the business, which consequently impacts their impression of the...
Sexual Harassment In Chicago
Sexual harassment is against the law and not allowed in any workplace. Harassment can have many negative impacts...
Sexual Harassment Prevention For Non-Supervisors In California 1-Hour Course: Part 1
An estimated 50% of women and 20% of men have experienced sexual harassment at work. In California sexual...