American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to make a difference, increase sales, and excel. This course is geared toward those who want to beef up their customer service delivery and skills. This course introduces the unique art of customer service, qualities of a good customer service representative and the best practices for hiring and training. Utilize this course among customer service leaders in order to help your organization provide stellar service and maintain a loyal customer base.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Licensing: Great for large teams and routes you to our sales team to set up access for your organization.
Please Note: Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. Always verify requirements with your employer or regulatory authority.
Chapters
- 1. Introduction
- 2. Qualities Of A Good Customer Service Representative
- 3. Hiring And Training
