Frequently Asked Questions

1. Browse our course library to find the course that you are interested in

2. Once you have found a course, click the View Course button

3. Add To Cart by clicking Purchase Individually on the course page.

4. View Your Cart by clicking on the cart icon in the navigation.

5. Proceed to Checkout by clicking on the checkout button in the cart.

5. Billing & Account Creation: On the Billing Details page, enter the credit card info and email of the person paying for the course and an email address and password to create your account. If you are a returning customer, you can login using your existing email and password.

5. Confirmation: Click Place Order and a receipt will be sent to your account email address. You will then be redirected to the order confirmation screen and the course will be added to your account.

Select "Purchase Single Course" on any course page. Once you have your cart filled with all the courses you'd like to purchase for the learner, check out. Fill our your details to create and account and for billing.

Then check the box for "Purchasing for Someone Else?"

From there you will set up the learner's account (who you want to get the training), by filling in their name and email address (this will show up on their certificates and is how they will login).

Check out and your learner will be notified to setup a password and that they can take their training.

When you return to purchase further training for the same person, you can log in and after selecting "Purchasing for someone Else?", choose existing user and select the person from your dropdown list.

If you are interested in a more robust enterprise training solution, learn more here.

For anyone purchasing individual courses, you can display and print your certificate by logging into your account.

1. Go to the upper right hand corner and click on Account.
2. Enter your login information.
3. Click on Certificates on the left-hand side.
4. Select the course you want and display certificate.

For those using the LMS, go to your completed courses tab, and on the course you want click on the download cloud to get your certificate.

If you enrolled a learner and mispelled the name or put your name instead of the employee's name in the learner section and want to change it to their name, please email support@mastery.com or call us at 800-258-3837 x-1 so that we may assist you with making the necessary changes.

Many people want to know if this course will certify him/her to be an electrician, truck driver or whatever else the course is about.

It would be best for you to check with the people who are asking you to take the training. You could print the course description to show them or send them a link to have them look at the course description to review to see if it covers the necessary topics for their specific needs.

Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. So you should always verify requirements with your employer or regulatory authority.

Read more about OSHA compliance here.

Certificates issued through our training platform confirm that a user logged into the system under the name shown on the certificate and successfully completed the course requirements.

As with most online training systems, we cannot independently verify the identity of the individual using a particular login. It is the responsibility of the purchasing organization or account holder to ensure that login credentials are used only by the intended learner.

To be a certified forklift operator a driver must also have practical training. This includes hands-on instruction, live demonstrations, and practice exercises on the forklift, and cannot be done online. Evaluation of the operator's performance must be done in the workplace, and cannot be done online.

These courses are designed to help you meet your employer's training requirements mandated by OSHA. Our content partners, who produce the training, utilize safety experts to develop the course materials. They write the courses specifically to comply with OSHA regulation - that is usually their purpose.

OSHA lets you, the employer, decide how you want to train. They also allow you to use online and computer-based training to meet their training requirements. However, they place the burden of meeting the requirement on you, rather than the training vendor.

Training vendors may not be aware of, or include in the training, site specific hazards and work processes that are unique for your operation, meaning your operation may require additional training outside of these courses.

Read more about OSHA compliance here.

Yes, these certificates provide proof of training if required by OSHA. Refer to the regulation or standard to make sure you are training on all necessary topics and at the proper frequency.

Please go to our Returns and Refunds page for a full explanation.

The course certificate includes the completion date of the course. The certificate does not show an expiration date because every company has different policies on recertification for their workers.

Often regulations, like OSHA for example, have their own stated timeframes for how often someone should be trained. So you should refer to the regulation for more information.

Read more about OSHA compliance here.

When you purchase a course on-line from mastery.com you have 60 days to start and complete the course. The course material is not accessible once you have completed the course. However, you can access your certificate at any time.

Most courses take between 15 and 25 minutes to complete. We also offer microlearning courses which are short videos, averaging 3 to 6 minutes and typically don't have quizzes. They can be found here.

Yes. Our courses are fully SCORM compliant, meaning any SCORM compliant LMS can launch the course. We can send you a test package to try. Send requests to sales@masterytech.com

Yes. Most SCORM courses plus many non-SCORM courses will play with the Mastery Learning Management System.

Yes. We have several courses you can choose from for many topics.

Yes. Many of our courses support multiple languages. Your workers simply select their language from the list of available languages at the beginning of the course.

The phone number for EEOC is 800-669-4000. The website for EEOC is https://www.eeoc.gov/