Customer Service – Listen To Your Customers
Customers really want to be heard- the first time. This video demonstrates how to use your listening skills...
Customer Service in Government: Think Like the Customer
Customer service in the public sector presents unique challenges to service professionals because most customers call or come...
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the C.A.R.P. method in...
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service....
Customer Service: Difficult Customers
The cost of getting a new customer is seven times more expensive than retaining an existing one. So,...
Customer Service: How to Excel
Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they...
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This...
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to...
Customer Win Back Techniques
Businesses rely on their customers to remain in business. Research shows businesses have a much greater chance of...
Cyber Security Awareness Part 3: Malware
This training course is the third part of a five-part series on cyber security awareness. This video training...
Cyber Security For Employees
Most cyber breaches occur by way of naïve employees. This training focuses on how to prevent hacking and...
Cybersecurity Essentials
Cybersecurity has been of growing interest for many organizations and governments throughout the last decade. A 2022 Forbes...