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Critical Thinking
It is important not to take things at face value, particularly when trying to solve a complex problem...
Critical Thinking In 1 Minute
This one-minute video explains six steps to critical thinking....
Cultural Awareness
According to People Management, diverse teams are 87% better at making decisions, and according to BCG, diverse management...
Customer Retention
Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost profits by 25%...
Customer Service
As you can imagine, customer service is critical in any sales or customer-facing position. Good customer service can...
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows customer services reps...
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t...
Customer Service – Listen To Your Customers
Customers really want to be heard- the first time. This video demonstrates how to use your listening skills...
Customer Service in Government: Think Like the Customer
Customer service in the public sector presents unique challenges to service professionals because most customers call or come...
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the C.A.R.P. method in...
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service....
Customer Service: Difficult Customers
The cost of getting a new customer is seven times more expensive than retaining an existing one. So,...