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Course ID: psplcsdc_vod
Customer Service: Difficult Customers
The cost of getting a new customer is seven times more expensive than retaining an existing one. So, businesses providing great service to all customers, especially those who become difficult, are positioned for continuous growth. By teaching customer service personnel how to understand, approach, and communicate with a difficult customer, this course empowers customer service personnel to contribute to the company’s growth rather than deter it. Emphasizing the actions and behaviors that can frustrate customers, this course teaches techniques for handling a perceived difficult customer and shows employees why and how to welcome a complaint. Present this course so all customer service employees learn how and why properly handling difficult customers translates to more sales and customers.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Discounts: Great for large teams and routes you to our sales team to set up access for your organization.
Please Note: Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. Always verify requirements with your employer or regulatory authority.
Chapters
- 1. Introduction
- 2. Reasons Customers Get Upset
- 3. Learn From Complaints
- 4. Techniques For Handling Complaints
