New Cyber Security Training! Browse Courses Here
Course ID: crmlcsig_vod
Customer Service in Government: Think Like the Customer
Customer service in the public sector presents unique challenges to service professionals because most customers call or come in because of a need. Whether someone has a need or want they deserve to be treated with compassion and understanding. “Customer Service in Government: Think Like the Customer” provides a helpful reminder of the service people deserve. The training program begins by following a public employee on his day off as he runs errands involving the public sector. The poor service examples are followed by tips on what could have been done to make the experiences positive customer interactions. Employees benefit from friendly reminders to serve customer the way they want to be served.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Discounts: Great for large teams and routes you to our sales team to set up access for your organization.
Please Note: Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. Always verify requirements with your employer or regulatory authority.
Chapters
- 1. Introduction
- 2. Examples of Poor Service
- 3. Conclusion
- 4. Bonus Tips
