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Management & Leadership Library
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining customer....
Customer Service Skills for Patient Satisfaction
Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health...
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the C.A.R.P. method in...
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service....
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer service de-escalation techniques...
Customer Service: Difficult Customers
The cost of getting a new customer is seven times more expensive than retaining an existing one. So,...
Customer Service: How to Excel
Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they...
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer service builds a...
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This...
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to...
Customer Win Back Techniques
Businesses rely on their customers to remain in business. Research shows businesses have a much greater chance of...
Cyber Security Awareness Part 1: Why You Should Care
Most successful data breaches can be traced back to human error. With a little training, your employees can...