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4 Lessons • 23 Minutes
Workplace Ethics Made Simple
Workplace ethics is a serious topic. It involves laws and regulations that dramatically affect an...
8 Lessons • 22 Minutes
Anti-Trust Laws Made Simple
For over 100 years, three sources have formed the basis for U.S. anti-trust law, the...
11 Lessons • 31 Minutes
Come Back to Work Safely: Retail and Customer Service
This training focuses on returning to work during the coronavirus (COVID-19) pandemic. The information provided...
1 Lessons • 3 Minutes
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your...
1 Lessons • 4 Minutes
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows...
1 Lessons • 3 Minutes
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
1 Lessons • 2 Minutes
Customer Service – Cutting Corners
This course shows customer service reps how cutting corners becomes a damaging viral video, compared...
1 Lessons • 3 Minutes
Customer Service – I’m Right You’re Wrong
This microlearning provides an example of how engaging in an argument with a customer can...
1 Lessons • 3 Minutes
Customer Service – It’s Not My Problem
Watch a customer rant online after getting the runaround from a service rep. She just...
1 Lessons • 3 Minutes
Customer Service – Observe The Difference In Every Customer
Every customer is unique; the key is to not treat every customer the same This...
1 Lessons • 2 Minutes
Customer Service – The Invisible Customer
This video starts with an example of how a customer, when ignored by a store’s...
8 Lessons • 26 Minutes