This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t listen. A simple solution is presented: listen, understand and confirm. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Licensing: Great for large teams and routes you to our sales team to set up access for your organization.
Please Note: Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. Always verify requirements with your employer or regulatory authority.
Chapters
- 1. Are you with Me?
