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Conducting Legal Performance Appraisals
Performance appraisals must help guide an employee’s development, and also be able to stand up to legal scrutiny....
Conference Call – Avoiding Distractions
Distractions are a major problem on conference calls. Learn how to avoid these distractions to keep your meeting...
Conference Call – Minimize Misunderstandings
Misunderstandings occur in all meetings, but they’re especially challenging in conference calls. Clear communication becomes critical for keeping...
Conference Call – Dealing With Isolation
It’s difficult to create a team spirit in teams that only meet via conference calls. This course shows...
Conference Call – How To Coordinate
Coordinating a conference call, with people in different places and time zones, creates a whole new set of...
Conference Call – Missed Body Language
Half of all communication is non-verbal, and that’s exactly what is missed on a conference call. So, what...
Conference Call – The Importance Of Announcing
See how failing to announce a new person on a conference call can create problems. Avoid embarrassing surprises...
Conflict Resolution
Conflicts in the workplace are inevitable. And while they are rarely fun, as this course shows, they don’t...
Conflict Resolution In The Office
When workplace conflicts go unresolved, they can raise stress levels, interfere with business and even lead to physical...
Consciously Overcoming Unconscious Bias
Individuals can often be unaware of pervasive culture stereotypes and prejudices. This video training explores what unconscious bias...
Contact Center: Beyond The Metrics
Just one unmotivated contact center employee can affect the performance of the entire department. That is why a...
Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return their purchase, contact...