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10 Lessons • 25 Minutes
Conducting Legal Performance Appraisals
Performance appraisals must help guide an employee’s development, and also be able to stand up...
1 Lessons • 3 Minutes
Conference Call – Avoiding Distractions
Distractions are a major problem on conference calls. Learn how to avoid these distractions to...
1 Lessons • 2 Minutes
Conference Call – Minimize Misunderstandings
Misunderstandings occur in all meetings, but they’re especially challenging in conference calls. Clear communication becomes...
1 Lessons • 4 Minutes
Conference Call – Dealing With Isolation
It’s difficult to create a team spirit in teams that only meet via conference calls....
1 Lessons • 2 Minutes
Conference Call – How To Coordinate
Coordinating a conference call, with people in different places and time zones, creates a whole...
1 Lessons • 3 Minutes
Conference Call – Missed Body Language
Half of all communication is non-verbal, and that’s exactly what is missed on a conference...
1 Lessons • 2 Minutes
Conference Call – The Importance Of Announcing
See how failing to announce a new person on a conference call can create problems....
7 Lessons • 44 Minutes
Conflict Resolution
Conflicts in the workplace are inevitable. And while they are rarely fun, as this course...
6 Lessons • 23 Minutes
Conflict Resolution In The Office
When workplace conflicts go unresolved, they can raise stress levels, interfere with business and even...
5 Lessons • 18 Minutes
Consciously Overcoming Unconscious Bias
Individuals can often be unaware of pervasive culture stereotypes and prejudices. This video training explores...
6 Lessons • 53 Minutes
Contact Center: Beyond The Metrics
Just one unmotivated contact center employee can affect the performance of the entire department. That...
6 Lessons • 59 Minutes