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Offices Library
1 Lessons • 2 Minutes
Conference Call â How To Coordinate
Coordinating a conference call, with people in different places and time zones, creates a whole...
1 Lessons • 3 Minutes
Conference Call â Missed Body Language
Half of all communication is non-verbal, and that’s exactly what is missed on a conference...
1 Lessons • 2 Minutes
Conference Call â The Importance Of Announcing
See how failing to announce a new person on a conference call can create problems....
7 Lessons • 44 Minutes
Conflict Resolution
Conflicts in the workplace are inevitable. And while they are rarely fun, as this course...
6 Lessons • 23 Minutes
Conflict Resolution In The Office
When workplace conflicts go unresolved, they can raise stress levels, interfere with business and even...
5 Lessons • 20 Minutes
Conflict Resolution Made Simple
Workplace conflicts are practically inevitable in today’s dynamic work environments. Ideas and input between employees...
5 Lessons • 18 Minutes
Consciously Overcoming Unconscious Bias
Individuals can often be unaware of pervasive culture stereotypes and prejudices. This video training explores...
6 Lessons • 53 Minutes
Contact Center: Beyond The Metrics
Just one unmotivated contact center employee can affect the performance of the entire department. That...
6 Lessons • 59 Minutes
Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
5 Lessons • 13 Minutes
Courageous Conversations About Race
To be courageous is to do something despite being fearful. Many people avoid conversations about...
17 Lessons • 32 Minutes
COVID 19: Staying Safe At Work For Employees
COVID-19 has impacted our lives and our workplace. This video training explores how employees can...
16 Lessons • 31 Minutes