Conference Call – How To Coordinate
Coordinating a conference call, with people in different places and time zones, creates a whole new set of...
Conference Call – Minimize Misunderstandings
Misunderstandings occur in all meetings, but they’re especially challenging in conference calls. Clear communication becomes critical for keeping...
Conference Call – Missed Body Language
Half of all communication is non-verbal, and that’s exactly what is missed on a conference call. So, what...
Conference Call – The Importance Of Announcing
See how failing to announce a new person on a conference call can create problems. Avoid embarrassing surprises...
Conflict Resolution
Conflicts in the workplace are inevitable. And while they are rarely fun, as this course shows, they don’t...
Conflict Resolution In The Office
When workplace conflicts go unresolved, they can raise stress levels, interfere with business and even lead to physical...
Conflict Resolution Made Simple
Workplace conflicts are practically inevitable in today’s dynamic work environments. Ideas and input between employees with various experiences...
Consciously Overcoming Unconscious Bias
Individuals can often be unaware of pervasive culture stereotypes and prejudices. This video training explores what unconscious bias...
Contact Center: Beyond The Metrics
Just one unmotivated contact center employee can affect the performance of the entire department. That is why a...
Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return their purchase, contact...
Courageous Conversations About Race
To be courageous is to do something despite being fearful. Many people avoid conversations about bias, racism, and...
COVID 19: Staying Safe At Work For Employees
COVID-19 has impacted our lives and our workplace. This video training explores how employees can stay safe at...