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Leveraging The Power Of Generations
Workers of different age groups may have different ways of working and communicating. However, we sometimes let generational...
LGBT Rights In California Workplaces: SB396
California has passed legislation to protect LGBT employees. Senate Bill 396 makes it illegal for employers to mistreat...
LGBTQ Rights In The Workplace
LGBTQ employees have legal protections in hiring, promotion, job assignments, and workplace interactions. This online training course, guided...
Live Chat Etiquette
Live chats are increasingly becoming the primary mode of engaging with customers who want answers quickly. But, unless...
Maintaining A Clean And Healthy Work Environment: Controlling The Spread Of Germs
Good hygiene has always been associated with better health, so keeping clean should always be a priority. In...
Maintaining A Clean And Healthy Work Environment: Handshake Alternatives
The handshake has been our go-to greeting for several centuries, but there are times when you might not...
Management – How To Resolve Team Conflict
When team members are in conflict, what should a skilled leader do? This course shows managers how to...
Management – Dealing With Confrontation
Conflict may be inevitable, but we do have a choice about how to react. Arguing often escalates the...
Management – How To React To Mistakes
How do you react when one of your team members makes a mistake? Do you help them learn...
Management – Reacting To Bad News
Employees will follow your lead when a tough situation arises. So, how do you react when presented with...
Management – Responding To New Ideas
This video shows managers the downside of resisting an employee’s new idea. Learn how to be open to...
Management – Working Through Problems
When a work problem occurs, leaders who react by looking for someone to blame tend to end up...