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7 Lessons • 50 Minutes
Leveraging The Power Of Generations
Workers of different age groups may have different ways of working and communicating. However, we...
9 Lessons • 19 Minutes
LGBT Rights In California Workplaces: SB396
California has passed legislation to protect LGBT employees. Senate Bill 396 makes it illegal for...
15 Lessons • 22 Minutes
LGBTQ Rights In The Workplace
LGBTQ employees have legal protections in hiring, promotion, job assignments, and workplace interactions. This online...
4 Lessons • 10 Minutes
Live Chat Etiquette
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
1 Lessons • 7 Minutes
Maintaining A Clean And Healthy Work Environment: Controlling The Spread Of Germs
Good hygiene has always been associated with better health, so keeping clean should always be...
1 Lessons • 6 Minutes
Maintaining A Clean And Healthy Work Environment: Handshake Alternatives
The handshake has been our go-to greeting for several centuries, but there are times when...
1 Lessons • 2 Minutes
Management – How To Resolve Team Conflict
When team members are in conflict, what should a skilled leader do? This course shows...
1 Lessons • 2 Minutes
Management – Dealing With Confrontation
Conflict may be inevitable, but we do have a choice about how to react. Arguing...
1 Lessons • 3 Minutes
Management – How To React To Mistakes
How do you react when one of your team members makes a mistake? Do you...
1 Lessons • 2 Minutes
Management – Reacting To Bad News
Employees will follow your lead when a tough situation arises. So, how do you react...
1 Lessons • 2 Minutes
Management – Responding To New Ideas
This video shows managers the downside of resisting an employee’s new idea. Learn how to...
1 Lessons • 2 Minutes