4 Lessons • 10 Minutes
Live Chat Etiquette
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
1 Lessons • 7 Minutes
Maintaining A Clean And Healthy Work Environment: Controlling The Spread Of Germs
Good hygiene has always been associated with better health, so keeping clean should always be...
1 Lessons • 6 Minutes
Maintaining A Clean And Healthy Work Environment: Handshake Alternatives
The handshake has been our go-to greeting for several centuries, but there are times when...
1 Lessons • 2 Minutes
Management – How To Resolve Team Conflict
When team members are in conflict, what should a skilled leader do? This course shows...
1 Lessons • 2 Minutes
Management – Dealing With Confrontation
Conflict may be inevitable, but we do have a choice about how to react. Arguing...
1 Lessons • 3 Minutes
Management – How To React To Mistakes
How do you react when one of your team members makes a mistake? Do you...
1 Lessons • 2 Minutes
Management – Reacting To Bad News
Employees will follow your lead when a tough situation arises. So, how do you react...
1 Lessons • 2 Minutes
Management – Responding To New Ideas
This video shows managers the downside of resisting an employee’s new idea. Learn how to...
1 Lessons • 2 Minutes
Management – Working Through Problems
When a work problem occurs, leaders who react by looking for someone to blame tend...
5 Lessons • 16 Minutes
Managing Conflict: Situational Conflict
Conflict is a normal part of work because businesses employ people who have diverse viewpoints,...
5 Lessons • 14 Minutes
Managing Conflict: Small Vs Large Group Conflict
In today’s corporate world, there are no “conflict-free” organizations. The leaders who understand this truth...
5 Lessons • 12 Minutes