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5 Lessons • 9 Minutes
Critical Thinking
It is important not to take things at face value, particularly when trying to solve...
1 Lessons • 1 Minutes
Critical Thinking In 1 Minute
This one-minute video explains six steps to critical thinking....
7 Lessons • 10 Minutes
Cultural Awareness
According to People Management, diverse teams are 87% better at making decisions, and according to...
6 Lessons • 9 Minutes
Customer Retention
Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost...
10 Lessons • 38 Minutes
Customer Service
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
1 Lessons • 4 Minutes
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows...
1 Lessons • 3 Minutes
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
1 Lessons • 4 Minutes
Customer Service – Listen To Your Customers
Customers really want to be heard- the first time. This video demonstrates how to use...
4 Lessons • 25 Minutes
Customer Service in Government: Think Like the Customer
Customer service in the public sector presents unique challenges to service professionals because most customers...
1 Lessons • 1 Minutes
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the...
4 Lessons • 9 Minutes
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced...
4 Lessons • 11 Minutes