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4 Lessons • 9 Minutes

Leading Innovation: Building Innovation Teams

Sometimes the most difficult aspect of change is getting started. This course addresses taking the...
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5 Lessons • 7 Minutes

Leading Innovation: Trystorming

Brainstorming is a long-standing problem-solving method for teams in need of ideas. However, brainstorming can...
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3 Lessons • 10 Minutes

Leading People: Holding People Accountable

Accountability is a person’s acceptance of responsibility for an outcome. The success of an organization...
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3 Lessons • 9 Minutes

Leading People: Leading, Not Managing People

Workers who are over-managed feel controlled and often lack motivation. This training video teaches managers...
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5 Lessons • 11 Minutes

Leading People: Motivating People – Theory X Vs Theory Y

Douglas McGregor, a social psychologist, studied management styles and proposed two styles of management, called...
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1 Lessons • 1 Minutes

Leading Questions In 1 Minute

This one-minute video explains what leading questions are and discusses four examples of leading questions....
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5 Lessons • 10 Minutes

Learning And Delivery Styles

This course discusses learning and the importance of respecting and honoring the uniqueness of each...
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5 Lessons • 19 Minutes

Let Them Know You’re Listening

The main reasons why people don’t listen is because they are either uninterested, distracted, or...
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1 Lessons • 3 Minutes

Listening Mistakes Sales People Make

Sales people do not listen enough. At times they are too busy thinking what they...
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7 Lessons • 10 Minutes

Listening Skills

Listening is an art, and everyone has room for improvement. Use this training module to...
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1 Lessons • 1 Minutes

Listening Skills In 1 Minute

This one-minute video explains some key aspects of listening including active and reflective listening. Some...
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1 Lessons • 1 Minutes

Live Chat Tips In 1 Minute

This one-minute video looks at five basic tips to providing a good customer experience through...
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