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Course ID: tqueucmi_vod
Understanding Customer Motivation in Sales
Making customers happy is the key to repeat business. This video training explores understanding customer motivation. This course educates viewers about the factors influencing purchase decisions. Viewers learn how Maslow’s Hierarchy of Needs impacts customer priorities. This training discusses the different decision influences for individuals and business consumers. Use this video to educate viewers about improving their understanding of customer motivation.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Discounts: Great for large teams and routes you to our sales team to set up access for your organization.
Please Note: Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. Always verify requirements with your employer or regulatory authority.
Chapters
- 1. Introduction
- 2. Factors That Influence Purchasing Decisions
- 3. How Customers Make Buying Decisions
- 4. Using Research To Understand Customers
- 5. Summary
