Browse Courses
Find the titles that fit your needs best. Search and filter below to find courses on a specific topic, industry, or workplace.
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer service de-escalation techniques...
Customer Service: Difficult Customers
The cost of getting a new customer is seven times more expensive than retaining an existing one. So,...
Customer Service: How to Excel
Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they...
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer service builds a...
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This...
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to...
Customer Win Back Techniques
Businesses rely on their customers to remain in business. Research shows businesses have a much greater chance of...
Dealing With A Silent Colleague Or Customer In 1 Minute
This one-minute video provides tips to help open communication up with colleagues, co-workers or customers who don’t respond...
Dealing With Know-It-All Customers In 1 Minute
This one-minute video demonstrates how to handle customers or colleagues who think they know better and have lots...
Dealing With Non-Stop Talking Customers In 1 Minute
This one-minute video provides some tips on how to deal with customers who like to talk and how...
Dealing With Rude People In 1 Minute
This one-minute video provides five tips for dealing with rude people....
Defusing Anger (CALM) In 1 Minute
This one-minute video demonstrates how to diffuse anger using the four-step CALM technique....