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10 Lessons • 19 Minutes
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...
4 Lessons • 11 Minutes
Customer Service: Difficult Customers
The cost of getting a new customer is seven times more expensive than retaining an...
4 Lessons • 10 Minutes
Customer Service: How to Excel
Customer service is how a company interacts with their customers. 76% of consumers believe the...
6 Lessons • 30 Minutes
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer...
4 Lessons • 9 Minutes
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better...
3 Lessons • 11 Minutes
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is...
5 Lessons • 9 Minutes
Customer Win Back Techniques
Businesses rely on their customers to remain in business. Research shows businesses have a much...
1 Lessons • 1 Minutes
Dealing With A Silent Colleague Or Customer In 1 Minute
This one-minute video provides tips to help open communication up with colleagues, co-workers or customers...
1 Lessons • 1 Minutes
Dealing With Know-It-All Customers In 1 Minute
This one-minute video demonstrates how to handle customers or colleagues who think they know better...
1 Lessons • 1 Minutes
Dealing With Non-Stop Talking Customers In 1 Minute
This one-minute video provides some tips on how to deal with customers who like to...
1 Lessons • 1 Minutes
Dealing With Rude People In 1 Minute
This one-minute video provides five tips for dealing with rude people....
1 Lessons • 1 Minutes