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Customer Service – It’s Not My Problem
Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred....
Customer Service – Listen To Your Customers
Customers really want to be heard- the first time. This video demonstrates how to use your listening skills...
Customer Service – Observe The Difference In Every Customer
Every customer is unique; the key is to not treat every customer the same This video shows reps...
Customer Service – Service Delayed Is Service Denied
Watch how not delivering “service on time” turns into an entertaining – but damaging – customer review. This...
Customer Service – The Invisible Customer
This video starts with an example of how a customer, when ignored by a store’s staff posts an...
Customer Service Excellence
Good customer service can add real value to a customer’s experience. This video training explores how to achieve...
Customer Service Gone Viral
Customers used to only tell a few friends about their experiences, but now reviews are posted all over...
Customer Service in Government: Think Like the Customer
Customer service in the public sector presents unique challenges to service professionals because most customers call or come...
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining customer....
Customer Service Skills for Patient Satisfaction
Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health...
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the C.A.R.P. method in...
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service....