Browse Courses
Find the titles that fit your needs best. Search and filter below to find courses on a specific topic, industry, or workplace.
7 Lessons • 10 Minutes
Complaint Handling
Nobody likes a complainer. However, as with so many things, especially in a professional situation,...
6 Lessons • 53 Minutes
Contact Center: Beyond The Metrics
Just one unmotivated contact center employee can affect the performance of the entire department. That...
6 Lessons • 59 Minutes
Contact Center: Speaking The Language
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
1 Lessons • 1 Minutes
Coping Under Fire On The Front Line In 1 Minute
Many people working on the front line in call centers, receptions or retail experience abusive...
1 Lessons • 1 Minutes
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and...
6 Lessons • 9 Minutes
Customer Retention
Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost...
10 Lessons • 38 Minutes
Customer Service
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
1 Lessons • 3 Minutes
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your...
1 Lessons • 4 Minutes
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows...
1 Lessons • 3 Minutes
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
1 Lessons • 2 Minutes
Customer Service – Cutting Corners
This course shows customer service reps how cutting corners becomes a damaging viral video, compared...
1 Lessons • 3 Minutes