Nobody likes a complainer. However, as with so many things, especially in a professional situation, we must deal with these encounters in a tactful and polite manner. This is particularly important if our jobs and company’s reputation are on the line. Luckily, this training module comes packed with tips for handling complaints. The course covers what really makes a customer challenging, facts about complaints, the actual complaint process, escalation procedures, and five pitfalls to avoid. Utilize this course to help facilitate your customer service staff in being the best ambassadors for your organization.
Purchase Course: Great for individuals or small teams and is completed on a per-seat basis at checkout.
Bulk Licensing: Great for large teams and routes you to our sales team to set up access for your organization.
Please Note: Completing an online course may not fulfill all compliance requirements. Many OSHA and HR regulations also require written programs, hands-on training, or site-specific components. Always verify requirements with your employer or regulatory authority.
Chapters
- 1. Introduction
- 2. What Makes Customers Challenging
- 3. Facts About Complaints
- 4. The Complaint Process
- 5. Escalation Procedures
- 6. 5 Pitfalls To Avoid
- 7. Recap
