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Management & Leadership Library
5 Lessons • 15 Minutes
Scaling A Business: Planning for Aggressive Growth
Growing a business can be challenging, but is very rewarding. This training course features several...
10 Lessons • 40 Minutes
Scaling A Business: Sales and Marketing Strategies
This course on sales and marketing strategies features successful business leaders from well-known companies sharing...
5 Lessons • 21 Minutes
Scaling A Business: Successful Leadership Techniques
Successful leaders have both a strong need for achievement and a moderate need for personal...
9 Lessons • 22 Minutes
Selling In A Virtual Environment
Virtual selling came to the forefront during the Covid-19 pandemic and is not going away...
1 Lessons • 1 Minutes
Service Based Selling In 1 Minute
Service based selling is a way of softening the sales experience. This one-minute video shows...
1 Lessons • 1 Minutes
Service Orientation In 1 Minute
This one-minute video explains four ways you can be more service oriented. Service orientation is...
5 Lessons • 8 Minutes
Service Requests
When working with service requests, it’s important to listen to the customer, capture the inquiry,...
4 Lessons • 14 Minutes
Setting SMART Goals
Setting goals helps employees to achieve success by developing skills, abilities, and experiences. This training...
6 Lessons • 10 Minutes
Showing Empathy
Some people are naturally better at showing empathy than others. This video training explores ways...
1 Lessons • 1 Minutes
Showing Empathy In 1 Minute
Understanding and showing empathy are key skills to help get on side with a customer....
5 Lessons • 15 Minutes
Situational Leadership Theory
Leadership is more successful when it is able to adapt to the needs of the...
6 Lessons • 13 Minutes