Management & Leadership Library

Customer service is about solving problems and may require a little creativity. This video shows customer services reps...

This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t...

This course shows customer service reps how cutting corners becomes a damaging viral video, compared to an example...

This microlearning provides an example of how engaging in an argument with a customer can only lead to...

Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred....

Customers really want to be heard- the first time. This video demonstrates how to use your listening skills...

Every customer is unique; the key is to not treat every customer the same This video shows reps...

Watch how not delivering “service on time” turns into an entertaining – but damaging – customer review. This...

This video starts with an example of how a customer, when ignored by a store’s staff posts an...

Good customer service can add real value to a customer’s experience. This video training explores how to achieve...

Customers used to only tell a few friends about their experiences, but now reviews are posted all over...

Customer service in the public sector presents unique challenges to service professionals because most customers call or come...