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Management & Leadership Library
1 Lessons • 1 Minutes
Collecting Debt In 1 Minute
This one-minute video explains how to effectively collect debt from a client. There are five...
1 Lessons • 3 Minutes
Common Reasons Why Sales People Fail
Learn the top 5 reasons why sales people fail. You’ll want to avoid these common...
5 Lessons • 9 Minutes
Communication Skills
Communication is a two-way process, or an “exchange of understanding.” Unfortunately, a lot of things...
7 Lessons • 10 Minutes
Complaint Handling
Nobody likes a complainer. However, as with so many things, especially in a professional situation,...
8 Lessons • 19 Minutes
Conduct Behavioral Interviews
Research has shown a worker’s past performance is an accurate gauge of how they will...
12 Lessons • 24 Minutes
Conducting An Extraordinary Job Interview
Conducting interviews is a difficult but critical task for supervisors. Interviewers must have the skills...
7 Lessons • 29 Minutes
Conducting Exceptional Interviews
Effective interviewing techniques are critical to ensuring the best candidates are identified in advance of...
7 Lessons • 27 Minutes
Conducting Extraordinary Performance Appraisals
Performance appraisals are the single most effective tool a manager can use to improve employees’...
6 Lessons • 24 Minutes
Conducting Extraordinary Performance Appraisals â Concise Version
Performance appraisals are a necessary part of being a manager. In fact, an appraisal is...
10 Lessons • 25 Minutes
Conducting Legal Performance Appraisals
Performance appraisals must help guide an employee’s development, and also be able to stand up...
1 Lessons • 3 Minutes
Conference Call – Avoiding Distractions
Distractions are a major problem on conference calls. Learn how to avoid these distractions to...
1 Lessons • 2 Minutes