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4 Lessons • 9 Minutes
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced...
10 Lessons • 19 Minutes
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...
4 Lessons • 11 Minutes
Customer Service: Difficult Customers
The cost of getting a new customer is seven times more expensive than retaining an...
4 Lessons • 10 Minutes
Customer Service: How to Excel
Customer service is how a company interacts with their customers. 76% of consumers believe the...
6 Lessons • 30 Minutes
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer...
4 Lessons • 9 Minutes
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better...
3 Lessons • 11 Minutes
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is...
5 Lessons • 9 Minutes
Customer Win Back Techniques
Businesses rely on their customers to remain in business. Research shows businesses have a much...
7 Lessons • 21 Minutes
Cut Protection
The danger potential for those who work with certain machinery can vary from minor abrasions...
5 Lessons • 9 Minutes
Cyber Security
Every employee in every type of company is a potential target for a cyber security...
2 Lessons • 12 Minutes
Cyber Security Awareness Part 1: Why You Should Care
Most successful data breaches can be traced back to human error. With a little training,...
3 Lessons • 20 Minutes