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1 Lessons • 3 Minutes
Customer Service – Service Delayed Is Service Denied
Watch how not delivering “service on time” turns into an entertaining – but damaging –...
1 Lessons • 2 Minutes
Customer Service – The Invisible Customer
This video starts with an example of how a customer, when ignored by a store’s...
8 Lessons • 9 Minutes
Customer Service Excellence
Good customer service can add real value to a customer’s experience. This video training explores...
8 Lessons • 26 Minutes
Customer Service Gone Viral
Customers used to only tell a few friends about their experiences, but now reviews are...
4 Lessons • 25 Minutes
Customer Service in Government: Think Like the Customer
Customer service in the public sector presents unique challenges to service professionals because most customers...
1 Lessons • 1 Minutes
Customer Service Recovery (HEARD) In 1 Minute
This one-minute video explains how to use the H.E.A.R.D. technique when dealing with a complaining...
9 Lessons • 30 Minutes
Customer Service Skills for Patient Satisfaction
Everyone wants to be treated respectfully. This holds true when we are interacting with members...
1 Lessons • 1 Minutes
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the...
4 Lessons • 9 Minutes
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced...
10 Lessons • 19 Minutes
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...
4 Lessons • 11 Minutes
Customer Service: Difficult Customers
The cost of getting a new customer is seven times more expensive than retaining an...
4 Lessons • 10 Minutes