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Cultural Sensitivity and Diversity in Healthcare
Sensitivity, understanding and responses to diversity play a significant role in determining patient outcomes. Factors that can influence...
Customer Effort In 1 Minute
This one-minute video explains what customer effort is, what a customer effort score means and four ways to...
Customer Retention
Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost profits by 25%...
Customer Service
As you can imagine, customer service is critical in any sales or customer-facing position. Good customer service can...
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your customers before they...
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows customer services reps...
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t...
Customer Service – Cutting Corners
This course shows customer service reps how cutting corners becomes a damaging viral video, compared to an example...
Customer Service – I’m Right You’re Wrong
This microlearning provides an example of how engaging in an argument with a customer can only lead to...
Customer Service – It’s Not My Problem
Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred....
Customer Service – Listen To Your Customers
Customers really want to be heard- the first time. This video demonstrates how to use your listening skills...
Customer Service – Observe The Difference In Every Customer
Every customer is unique; the key is to not treat every customer the same This video shows reps...