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Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a call or conversation...
Award Winning Emails
Email communication can have a powerful effect on capturing customers and retaining existing customers. This course shows employees...
Award Winning Outbound Calling
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a few seconds to...
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations. This means businesses...
Award Winning Telephone Techniques Part 1
There’s nothing worse than calling a business and being put on hold, or more frustrating than that, finding...
Award Winning Telephone Techniques Part 2
There’s nothing worse than calling a business and being placed on hold or being frustrated by being unable...
Baby Boomers In 1 Minute
Every generation has unique things about the way they work. Baby Boomers are born between 1946 and 1964....
Back Safety
Over one million back injuries in the workplace occur a year. Injuries lead to lost wages as well...
Back Safety In Construction Environments
In the United States, 31 million people suffer from back pain at any given time. Learning how to...
Back Safety In Food Processing And Handling Environments
More than one million back injuries occur in the workplace every year. Back pain and back injuries are...
Back Safety In Healthcare Environments: For Medical Personnel
Have you ever had back pain? It is one of the most common injuries. Back pain is common...
Back Safety In Healthcare Environments: For Office and Maintenance Personnel
According to the Bureau of Labor Statistics (BLS), more than one million workers suffer back injuries each year,...