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1 Lessons • 1 Minutes
Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a...
11 Lessons • 10 Minutes
Award Winning Emails
Email communication can have a powerful effect on capturing customers and retaining existing customers. This...
5 Lessons • 10 Minutes
Award Winning Outbound Calling
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a...
8 Lessons • 10 Minutes
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....
7 Lessons • 10 Minutes
Award Winning Telephone Techniques Part 1
There’s nothing worse than calling a business and being put on hold, or more frustrating...
7 Lessons • 10 Minutes
Award Winning Telephone Techniques Part 2
There’s nothing worse than calling a business and being placed on hold or being frustrated...
1 Lessons • 1 Minutes
Baby Boomers In 1 Minute
Every generation has unique things about the way they work. Baby Boomers are born between...
7 Lessons • 25 Minutes
Back Safety
Over one million back injuries in the workplace occur a year. Injuries lead to lost...
7 Lessons • 25 Minutes
Back Safety In Construction Environments
In the United States, 31 million people suffer from back pain at any given time....
7 Lessons • 25 Minutes
Back Safety In Food Processing And Handling Environments
More than one million back injuries occur in the workplace every year. Back pain and...
8 Lessons • 28 Minutes
Back Safety In Healthcare Environments: For Medical Personnel
Have you ever had back pain? It is one of the most common injuries. Back...
7 Lessons • 25 Minutes