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1 Lessons • 1 Minutes
Customer Service Tip – C.A.R.P. In 1 Minute
This one-minute video presents a four-step method to handle a customer service problem. Learn the...
4 Lessons • 9 Minutes
Customer Service: Communication
89% of shoppers are reported to have stopped buying from online stores after they experienced...
10 Lessons • 19 Minutes
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...
4 Lessons • 9 Minutes
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better...
3 Lessons • 11 Minutes
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is...
7 Lessons • 37 Minutes
Dealing With Allergens In Food Processing And Handling Environments
Food allergens present serious risks for consumers and managing them correctly is essential in any...
6 Lessons • 10 Minutes
Fix The Customer First
47% of customers say they’ll stop buying from a company if they have a subpar...
5 Lessons • 12 Minutes
Operations Management: Role Of The Customer And Supplier
The relationship between customers and businesses is symbiotic. Businesses need customers to survive, and customers...
9 Lessons • 10 Minutes
Retail Face To Face Sales
To many customers, the salesperson is the face of the business, which consequently impacts their...
7 Lessons • 75 Minutes
Sexual Harassment In Chicago
Sexual harassment is against the law and not allowed in any workplace. Harassment can have...
9 Lessons • 42 Minutes
Sexual Harassment Prevention For Non-Supervisors In California 1-Hour Course: Part 1
An estimated 50% of women and 20% of men have experienced sexual harassment at work....
26 Lessons • 70 Minutes