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Workplace Ethics Made Simple
Workplace ethics is a serious topic. It involves laws and regulations that dramatically affect an organization’s future, and...
Anti-Trust Laws Made Simple
For over 100 years, three sources have formed the basis for U.S. anti-trust law, the Sherman Act, the...
Come Back to Work Safely: Retail and Customer Service
This training focuses on returning to work during the coronavirus (COVID-19) pandemic. The information provided in this training...
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your customers before they...
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows customer services reps...
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t...
Customer Service – Cutting Corners
This course shows customer service reps how cutting corners becomes a damaging viral video, compared to an example...
Customer Service – I’m Right You’re Wrong
This microlearning provides an example of how engaging in an argument with a customer can only lead to...
Customer Service – It’s Not My Problem
Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred....
Customer Service – Observe The Difference In Every Customer
Every customer is unique; the key is to not treat every customer the same This video shows reps...
Customer Service – The Invisible Customer
This video starts with an example of how a customer, when ignored by a store’s staff posts an...
Customer Service Gone Viral
Customers used to only tell a few friends about their experiences, but now reviews are posted all over...