Active Shootings In Retail: Prevention And Survival
While uncomfortable to think about, surviving a retail location active shooter event requires training that enables all retail...
Anti-Money Laundering In The United States
This compliance training course provides a comprehensive overview of Anti-Money Laundering obligations for U.S.-only organizations. The course explains...
Anti-Money Laundering: U.S. And Global Standards
Money laundering isn’t just a financial crime -it’s a global threat- which makes all financial and money service...
Anti-Trust Laws Made Simple
For over 100 years, three sources have formed the basis for U.S. anti-trust law, the Sherman Act, the...
California 1-Hour Non-Supervisor Sexual Harassment
Workplace harassment can have serious consequences for employees and organizations. This online training helps California employees understand what...
Come Back to Work Safely: Retail and Customer Service
This training focuses on returning to work during the coronavirus (COVID-19) pandemic. The information provided in this training...
Cultural Competency In The Workplace
Today’s workplaces are more diverse than ever. This training explores cultural competency in the workplace. This course explains...
Customer Service – Acknowledge Every Customer
Customers should be your first priority. This video shows you the importance of recognizing your customers before they...
Customer Service – Act To Solve Problems
Customer service is about solving problems and may require a little creativity. This video shows customer services reps...
Customer Service – Are You With Me?
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t...
Customer Service – Cutting Corners
This course shows customer service reps how cutting corners becomes a damaging viral video, compared to an example...
Customer Service – I’m Right You’re Wrong
This microlearning provides an example of how engaging in an argument with a customer can only lead to...