Customer Service Gone Viral
Customers used to only tell a few friends about their experiences, but now reviews are posted all over...
Customer Service: De-escalation Techniques For Difficult Customers
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer service de-escalation techniques...
Customer Service: Make It Easy!
Poor customer service leads to customers finding another place to do business, and great customer service builds a...
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This...
Cut Protection
The danger potential for those who work with certain machinery can vary from minor abrasions to major cuts...
Dealing With Allergens In Food Processing And Handling Environments
Food allergens present serious risks for consumers and managing them correctly is essential in any food processing or...
Delegation Made Simple
Many managers and supervisors hesitate to delegate because they fear losing control, overwhelming employees, or risking mistakes. This...
Drug And Alcohol Use Disorders For Employees
Drug and alcohol use disorders typically start out as causal or prescribed use. However, as this course shows,...
Drug And Alcohol Use Disorders For Managers And Supervisors
What employees do on and off the job can have an impact on workplace safety. This training explores...
Drug And Alcohol Use Disorders In Food Processing And Handling Environments For Employees
What employees do on their own time can have an impact on workplace safety. This training explores drug...
Drug And Alcohol Use Disorders In Food Processing And Handling Environments For Managers And Supervisors
Substance use disorders do not always stop at the workplace door. When employees have problems with drugs or...
Emergency Planning
Emergencies can strike without warning; are you ready? This training video empowers employees with the knowledge and tools...