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Identifying Customer Types
Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor their approach based...
Identifying Types Of Violence In The Workplace
According to OSHA, over two million workers throughout the U.S. are victims of workplace assault every year. However,...
Improving Critical Thinking In 1 Minute
This one-minute video explains what critical thinking is and gives six tips on what you can do to...
Improving Customer Rapport
One of the most critical factors in cultivating successful business relationships is building customer rapport. Yet far too...
Improving Your Emotional Intelligence
Our emotions have an impact on so many things, from our mood and our decision-making process, to how...
Indoor Air Quality
The air we breathe may be something we take for granted, but bad air can create real health...
Innovation Made Simple
Are your gears always turning? Do you have big ideas, but aren’t necessarily sure the best way to...
Insider Trading: It’s Not Worth The Risk
The Securities and Exchange Commission (SEC) ensures fair and ethical trading practices and standards are upheld with publicly...
Inspiring Leadership – Support Your Team
As a manager, how do you foster a spirit of teamwork? This video shows you one manager’s misguided...
Inspiring Leadership – Acknowledge Employee’s Work
Do your employees find the recognition you provide inspiring and motivating? Learn how one manager fails to inspire...
Inspiring Leadership – Communicate Why Their Work Is Important
How does one become an “inspiring leader,” as opposed to just a boss everyone thinks is okay? Learn...
Inspiring Leadership – Create Opportunities For Growth
Are you helping your team members grow within their roles? Learn how one manager discourages employees by dismissing...