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5 Lessons • 26 Minutes
Identifying Customer Types
Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor...
7 Lessons • 12 Minutes
Identifying Types Of Violence In The Workplace
According to OSHA, over two million workers throughout the U.S. are victims of workplace assault...
1 Lessons • 1 Minutes
Improving Critical Thinking In 1 Minute
This one-minute video explains what critical thinking is and gives six tips on what you...
5 Lessons • 13 Minutes
Improving Customer Rapport
One of the most critical factors in cultivating successful business relationships is building customer rapport....
4 Lessons • 39 Minutes
Improving Your Emotional Intelligence
Our emotions have an impact on so many things, from our mood and our decision-making...
6 Lessons • 24 Minutes
Indoor Air Quality
The air we breathe may be something we take for granted, but bad air can...
6 Lessons • 61 Minutes
Innovation Made Simple
Are your gears always turning? Do you have big ideas, but aren’t necessarily sure the...
6 Lessons • 17 Minutes
Insider Trading: It’s Not Worth The Risk
The Securities and Exchange Commission (SEC) ensures fair and ethical trading practices and standards are...
1 Lessons • 3 Minutes
Inspiring Leadership – Support Your Team
As a manager, how do you foster a spirit of teamwork? This video shows you...
1 Lessons • 3 Minutes
Inspiring Leadership – Acknowledge Employee’s Work
Do your employees find the recognition you provide inspiring and motivating? Learn how one manager...
1 Lessons • 3 Minutes
Inspiring Leadership – Communicate Why Their Work Is Important
How does one become an “inspiring leader,” as opposed to just a boss everyone thinks...
1 Lessons • 3 Minutes