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First Contact Resolution
Reports show 12% of customers will leave a company if it takes two or more calls to resolve...
First-Time Manager Tips
Now that you’ve taken on the role of manager you must prove your effectiveness to your former peers...
Fix The Customer First
47% of customers say they’ll stop buying from a company if they have a subpar experience. The same...
FMLA in a Nutshell
The Family Medical Leave Act, or FMLA, is an important piece of legislation that can prove confusing for...
FMLA: Everything You Need To Know
In 1993, Congress made huge advancements in the field of workplace rights by passing the Family Medical Leave...
Gender Identity Harassment In The Workplace
The Equal Employment Opportunity Commission, or EEOC, has defined bias against employees due to their gender identity as...
Go Green At Work
The environment has been abused for a long time. This video training explores ways to go green at...
Good Housekeeping: To The Point
Workplace hazards that can injure or kill employees are prevalent throughout every organization; sometimes they are obvious, like...
Great Meetings In 1 Minute
This one-minute video explains four things to help you run great meetings....
Guarding Against COVID-19
COVID-19 has had a profound impact on all our lives in some way, shape, or form. It has...
Guarding Against COVID-19: Coronavirus COVID-19 and Infection
This microlearning course on Coronavirus, COVID-19 and Infection addresses how the COVID-19 virus spreads between people, the symptoms...
Guarding Against COVID-19: Hand Washing And Touch Discipline
This microlearning course on guarding against COVID-19 with hand washing and touch discipline addresses why hand washing is...