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5 Lessons • 9 Minutes
First Contact Resolution
Reports show 12% of customers will leave a company if it takes two or more...
6 Lessons • 12 Minutes
First-Time Manager Tips
Now that you’ve taken on the role of manager you must prove your effectiveness to...
6 Lessons • 10 Minutes
Fix The Customer First
47% of customers say they’ll stop buying from a company if they have a subpar...
6 Lessons • 19 Minutes
FMLA in a Nutshell
The Family Medical Leave Act, or FMLA, is an important piece of legislation that can...
16 Lessons • 40 Minutes
FMLA: Everything You Need To Know
In 1993, Congress made huge advancements in the field of workplace rights by passing the...
5 Lessons • 17 Minutes
Gender Identity Harassment In The Workplace
The Equal Employment Opportunity Commission, or EEOC, has defined bias against employees due to their...
8 Lessons • 12 Minutes
Go Green At Work
The environment has been abused for a long time. This video training explores ways to...
7 Lessons • 20 Minutes
Good Housekeeping: To The Point
Workplace hazards that can injure or kill employees are prevalent throughout every organization; sometimes they...
1 Lessons • 1 Minutes
Great Meetings In 1 Minute
This one-minute video explains four things to help you run great meetings....
7 Lessons • 43 Minutes
Guarding Against COVID-19
COVID-19 has had a profound impact on all our lives in some way, shape, or...
1 Lessons • 9 Minutes
Guarding Against COVID-19: Coronavirus COVID-19 and Infection
This microlearning course on Coronavirus, COVID-19 and Infection addresses how the COVID-19 virus spreads between...
1 Lessons • 8 Minutes