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Customer Service: How to Excel
Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they...
Customer Service: Reasons To Excel
Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This...
Customer Service: Skills Required
American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to...
Customer Win Back Techniques
Businesses rely on their customers to remain in business. Research shows businesses have a much greater chance of...
Cyber Security Awareness Part 3: Malware
This training course is the third part of a five-part series on cyber security awareness. This video training...
Cybersecurity Essentials
Cybersecurity has been of growing interest for many organizations and governments throughout the last decade. A 2022 Forbes...
Daily Team Huddle In 1 Minute
This one-minute video shares five things you can do in a daily team huddle to start the day...
Dealing With Bad Attitudes In 1 Minute
This one-minute video gives some tips on how to avoid creating bad attitudes within the team and four...
Dealing with Drug and Alcohol Abuse for Employees
Drug and alcohol abuse can affect anyone; whether it is you personally, a family member, or someone you...
Dealing with Drug and Alcohol Abuse for Managers and Supervisors
In the United States, there are more than 38 million binge drinkers, almost 25 million illegal drug users,...
Dealing With Suicidal Employees And Victims Of Domestic Violence
One of the hallmarks of a great place to work is a culture of care. As this course...
Demonstrating Emotional Intelligence
Emotions play a part in each interaction we have. Whether we realize it or not, we can read...