Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional, is a key...
Celebrate AAPI Heritage Month At Work
Heritage Month celebrations allow all employees to learn more about the people, culture, history, traditions, and day to...
Celebrate LGBTQ+ Pride Month At Work
This video training explores the proper ways to celebrate LGBTQ+ Pride Month at work. It is important to...
Changing People’s Behavior In 1 Minute
This one-minute video explains how you can positively influence people to change their behavior rather than doing it...
Changing Your Sales Mindset & Approach Part 1
No matter what you do in sales you need to develop the right mind-set to give yourself the...
Changing Your Sales Mindset & Approach Part 2
This second part, helps you to continue to develop the right sales mindset to give yourself the best...
Choose Your Attitude In 1 Minute
Choosing your attitude is a fundamental principle about self control. Your attitude is the one thing you have...
Close the Communication Loop
Change is hard, and many people are resistant to it especially at first. If you are in a...
Closing – How To Move The Sale Forward
Learn three ways to help you with the transition from your interaction to asking for the business. You...
Closing The Sale
Working hard to get the deal does not always guarantee you will make the sale. This online sales...
Coach as a Manager
The better your team performs the better it is for everyone, and coaching is one way to focus...
Coaching The Individual In 1 Minute
This one-minute video covers how to coach people as individuals. Whether you are a manager or peer coaching,...