6 Lessons • 10 Minutes
Answering The Telephone
An unprofessional customer service representative can damage a company’s brand. This course teaches customer service...
5 Lessons • 13 Minutes
Anti Sexual Harassment Training
Organizations with clear policies addressing sexual harassment are more inclusive, which in turn, affects the...
7 Lessons • 17 Minutes
Anti Workplace Harassment Training
In a study called “The Trust Gap,” over 75% of people surveyed reported having experienced...
1 Lessons • 1 Minutes
Apologizing For Delays In 1 Minute
This one-minute video provides four tips to help you apologize for delays when dealing with...
1 Lessons • 1 Minutes
Asking For The Business In 1 Minute
Closing the sale is a skill that can be a lot easier than most people...
6 Lessons • 21 Minutes
Assert Yourself
In business and life, being assertive is often misunderstood as being aggressive and offensive. As...
1 Lessons • 2 Minutes
Assertive Behavior In 1 Minute
This short video demonstrates how assertive behavior gets better results over passive or aggressive behavior....
1 Lessons • 1 Minutes
Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a...
11 Lessons • 10 Minutes
Award Winning Emails
Email communication can have a powerful effect on capturing customers and retaining existing customers. This...
5 Lessons • 10 Minutes
Award Winning Outbound Calling
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a...
8 Lessons • 10 Minutes
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....
7 Lessons • 10 Minutes