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Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations. This means businesses...
Award Winning Telephone Techniques Part 1
There’s nothing worse than calling a business and being put on hold, or more frustrating than that, finding...
Award Winning Telephone Techniques Part 2
There’s nothing worse than calling a business and being placed on hold or being frustrated by being unable...
Baby Boomers In 1 Minute
Every generation has unique things about the way they work. Baby Boomers are born between 1946 and 1964....
Bad News, Good News In 1 Minute
This one-minute video explains a simple process to help your customer have a positive experience even when you...
Bathroom And Breakroom Etiquette
Working in an office includes sharing some popular spaces: bathrooms and breakrooms. In this light-hearted training, workers are...
Be a Great Mentor
Mentoring, making a positive difference in someone else’s life, is one of the most rewarding initiatives a manager...
Be Approachable
It does not matter how much you know if employees are not comfortable coming to talk to you....
Becoming An Effective Manager: Building Emotional Intelligence
According to studies, 90% of top performers have a high EQ, meaning Emotional Quotient or, more simply, emotional...
Becoming An Effective Manager: Business Acumen – Finance
Accounting, finance, and economics are the tools companies use to make educated and appropriate business decisions. Managers who...
Becoming An Effective Manager: Managing Cross Functional Teams
To be an effective team, it’s helpful to have people who think differently and people who have different...
Becoming An Effective Manager: Managing Performance
Managers have the important role of guiding their employees’ professional development. This training course focuses on ways to...