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Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a call or conversation...
Award Winning Emails
Email communication can have a powerful effect on capturing customers and retaining existing customers. This course shows employees...
Award Winning Outbound Calling
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a few seconds to...
Award Winning Social Media Interactions
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations. This means businesses...
Award Winning Telephone Techniques Part 1
There’s nothing worse than calling a business and being put on hold, or more frustrating than that, finding...
Award Winning Telephone Techniques Part 2
There’s nothing worse than calling a business and being placed on hold or being frustrated by being unable...
Baby Boomers In 1 Minute
Every generation has unique things about the way they work. Baby Boomers are born between 1946 and 1964....
Bad News, Good News In 1 Minute
This one-minute video explains a simple process to help your customer have a positive experience even when you...
Bathroom And Breakroom Etiquette
Working in an office includes sharing some popular spaces: bathrooms and breakrooms. In this light-hearted training, workers are...
Be a Great Mentor
Mentoring, making a positive difference in someone else’s life, is one of the most rewarding initiatives a manager...
Be Approachable
It does not matter how much you know if employees are not comfortable coming to talk to you....
Becoming An Effective Manager: Building Emotional Intelligence
According to studies, 90% of top performers have a high EQ, meaning Emotional Quotient or, more simply, emotional...