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Allyship: How To Be An Ally To Others
Allyship, which occurs when a person of privilege “sponsors” those who are disadvantaged or marginalized, is an ongoing...
Amygdala Hijack In 1 Minute
The amygdala hijack is the body’s natural stress response system. This one-minute stress response video explains how this...
Answering The Telephone
An unprofessional customer service representative can damage a company’s brand. This course teaches customer service personnel the impact...
Anti Sexual Harassment Training
Organizations with clear policies addressing sexual harassment are more inclusive, which in turn, affects the longevity and success...
Anti Workplace Harassment Training
In a study called “The Trust Gap,” over 75% of people surveyed reported having experienced bullying and harassment...
Apologizing For Delays In 1 Minute
This one-minute video provides four tips to help you apologize for delays when dealing with customers or colleagues....
Asking For The Business In 1 Minute
Closing the sale is a skill that can be a lot easier than most people think. Often, it’s...
Assert Yourself
In business and life, being assertive is often misunderstood as being aggressive and offensive. As this course shows,...
Assertive Behavior In 1 Minute
This short video demonstrates how assertive behavior gets better results over passive or aggressive behavior....
Avoiding Escalations In 1 Minute
This one-minute video covers some of the key points around avoiding having to escalate a call or conversation...
Award Winning Emails
Email communication can have a powerful effect on capturing customers and retaining existing customers. This course shows employees...
Award Winning Outbound Calling
Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a few seconds to...