1 Lessons • 1 Minutes
Adding Value In 1 Minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add...
8 Lessons • 10 Minutes
Advanced Customer Service
Reports show 22% of all repeat customer service calls to a company involve the same...
7 Lessons • 10 Minutes
Advanced Difficult Customer Techniques
Buckling under the pressure of the difficult customer is a risk every customer service professional...
1 Lessons • 1 Minutes
Agile Scrums In 1 Minute
This one-minute video explains what Agile Scrums are and how they can help you with...
1 Lessons • 1 Minutes
Agile Sprints In 1 Minute
This one-minute video explains what Agile Sprints are and how they fit into Agile Scrums...
5 Lessons • 10 Minutes
AI At Work: ChatGPT For Managers
AI is here, how are managers going to use it? This course helps modern managers...
4 Lessons • 7 Minutes
AI At Work: Write Better Emails With Chat GPT
Email still dominates workplace communication, and the average professional spends roughly 28 percent of their...
5 Lessons • 9 Minutes
AI Basics: Introduction to ChatGPT And Large Language Models (LLMs)
AI has revolutionized how we interact with technology, and ChatGPT has helped lead the way....
5 Lessons • 9 Minutes
AI Bias And Ethical Risks In Workplace Decisions
In today’s data-driven workplace, AI is increasingly used to guide decisions on hiring, performance, promotions,...
5 Lessons • 9 Minutes
AI Can’t Empathize But You Can
Empathy is the ability to understand and respond to others. In what is called Artificial...
5 Lessons • 10 Minutes
AI For Accountants
ChatGPT is at the heart of how AI is reshaping industries worldwide and has caught...
5 Lessons • 12 Minutes