Adding Value In 1 Minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add value to the...
Advanced Customer Service
Reports show 22% of all repeat customer service calls to a company involve the same problems that prompted...
Advanced Difficult Customer Techniques
Buckling under the pressure of the difficult customer is a risk every customer service professional must face from...
Agile Scrums In 1 Minute
This one-minute video explains what Agile Scrums are and how they can help you with project management....
Agile Sprints In 1 Minute
This one-minute video explains what Agile Sprints are and how they fit into Agile Scrums in relation to...
AI At Work: ChatGPT For Managers
AI is here, how are managers going to use it? This course helps modern managers unlock the power...
AI At Work: Write Better Emails With Chat GPT
Email still dominates workplace communication, and the average professional spends roughly 28 percent of their workweek managing email...
AI Basics: Introduction to ChatGPT And Large Language Models (LLMs)
AI has revolutionized how we interact with technology, and ChatGPT has helped lead the way. However, unless ChatGPT...
AI Bias And Ethical Risks In Workplace Decisions
In today’s data-driven workplace, AI is increasingly used to guide decisions on hiring, performance, promotions, and compensation. However,...
AI Can’t Empathize But You Can
Empathy is the ability to understand and respond to others. In what is called Artificial Empathy, or AE,...
AI For Accountants
ChatGPT is at the heart of how AI is reshaping industries worldwide and has caught the attention of...
AI For HR Professionals
AI is rapidly reshaping Human Resources (HR), with about 43 percent of organizations already using AI in HR...