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Active Listening In 1 Minute
This one-minute video outlines five tips on how to improve your active listening skills....
Adding Value In 1 Minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add value to the...
Advanced Customer Service
Reports show 22% of all repeat customer service calls to a company involve the same problems that prompted...
Advanced Difficult Customer Techniques
Buckling under the pressure of the difficult customer is a risk every customer service professional must face from...
Agile Scrums In 1 Minute
This one-minute video explains what Agile Scrums are and how they can help you with project management....
Agile Sprints In 1 Minute
This one-minute video explains what Agile Sprints are and how they fit into Agile Scrums in relation to...
AI: Evaluate AI Tools In The Workplace
Artificial intelligence (AI) tools are becoming more common in the workplace. This training focuses on how to select...
AI: Four Tips for Great ChatGPT Results
In a world increasingly driven by artificial intelligence, ChatGPT is a powerful tool at your disposal. However, maximizing...
AI: Next Level ChatGPT Prompts
While ChatGPT is an efficient tool, it’s often under-utilized. As this course shows, the key to high quality...
AI: Use ChatGPT To Support Your Work
ChatGPT is one of the most recognized and talked about AI tools. However, it should not be used...
AI: Use GoblinTools To Plan Tasks
With a large task it can be difficult to decide how to get started. Now, with the help...
AI: When Should I Use ChatGPT?
Employers who allow the use of ChatGPT at their workplace are discovering increased productivity and output in written...