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How To Say No Nicely To A Customer In 1 Minute
This one-minute video shows how you can say no nicely when talking with a customer. This microlearning presents...
How To Say Sorry In 1 Minute
In this one-minute video, we share some key steps to follow in order to provide a sincere and...
How To Sell An Appointment
Learn the key factors you need to take into consideration when setting up appointments over the telephone. This...
Improving Self-Awareness In 1 Minute
Self-awareness is something useful to improve as it helps us understand our impact on others. This one-minute video...
Improving Your Negotiation Skills
Discover a quick negotiation skills tactic to use. This course demonstrates how to know your LIMITS; i.e. what...
Indifference In 1 Minute
This one-minute video shows employees how to overcome indifference when working with customers....
Influencing Others In 1 Minute
This one-minute video shares some key phrases you can use to influence people to do what you would...
Influencing Skills
Highly influential people are typically articulate, great listeners, and able to present ideas with clarity and conviction. Learning...
Innovate & Create: Leverage the Power of Generations
When vast numbers of employees of different generations work together, it creates a unique set of challenges for...
Internal Customer Service In 1 Minute
Internal customer service is the culture where everyone in the organization is helping the customer, either directly or...
Introduction To Digital Marketing
Digital marketing helps organizations build a real-time, two-way communication channel with customers or other target audiences. If you...
Introduction To Selling
While sales as a profession conjures up images of an overexuberant salesperson talking too fast and too much,...