Giving Activity Instructions In 1 Minute
This one-minute video outlines the steps to giving instructions when running an activity with a group. It’s important...
Giving And Receiving Feedback
Feedback regularly occurs in workplaces. Feedback happens between a manager and an employee, and informally among co-workers. This...
Giving Feedback (DESCCO) In 1 Minute
This one-minute video explains how to give feedback to someone using the DESCCO method....
Giving Instructions
The responsibility falls to the communicator when it comes to whether instructions are understood. This training course teaches...
Goal Setting (SMART) In 1 Minute
This one-minute video explores goal setting with SMART goals. It provides an understanding of making goals specific, measurable,...
Great Customer Service Tips In 1 Minute
This one-minute video explains five ways you can provide great customer service....
H.A.R.D. Goals In 1 Minute
This one-minute video explains what H.A.R.D. goals are and how you can set them to achieve more....
Handling Conflict
From time to time, conflict does occur, and we must understand conflict for a greater chance of a...
Handling Difficult Customers (LAST) In 1 Minute
This one-minute video shows four simple steps to calm down and deal with a difficult or challenging customer....
Handling Objections – “That Costs Too Much”
We’re always faced with price objections. Learn the exact phrase to use when responding to this objection. This...
Handling Objections – Price Objection Or Price Shock
If your prospect gasps in disbelief when you reveal the price then you’ve basically got to start your...
Handling Objections – There Are Only Two Types
You will receive all types of excuses, but when all is said and done they can all be...